Questions we are asked most, answered directly

No. We are a production partner coordinating 100+ partner plants across Foshan, Guangzhou, Shenzhen, Dongguan and Jiangmen.

Mixed-model orders below factory minimums, light customisation without tooling costs, and one contact across several production lines. A factory applies its minimum per model, so five designs means five minimums; ours applies to the whole order.

Live video calls are available before quoting, if you ask. Site visits after sampling. We will tell you which plant makes which model — you will not be told "our production base".

No, and we say so before you ask. Our margin is typically 5–20% on stocked models. What it buys is flexibility and coordination.

At high volume, buying from a factory direct is usually the better deal — and we will tell you that rather than quote around it.

Our 1,000-piece minimum applies to the total order and can be split across as many models as you like. Within that:

• Stocked models: 10 pieces in a single colour, or 100 pieces for one phone model
• Selected models: 50 pieces per colour, or 100–300 pieces per model
• Custom packaging: 300–500 pieces per box design
• New moulds: quoted separately

Custom colours and packaging carry their own minimums, quoted separately.

Yes — that is the core of what we do. Each model carries its own minimum rather than the order sharing one factory's minimum.

Yes. Sample packs ship in 3–7 days. Sample cost is refunded or deducted from your first bulk order.

• Stocked models with logo printing: 7–10 days
• Custom colours or packaging: 15–20 days
• New mould development: 18–35 days

Across several plants production runs in parallel, so five models can take about as long as one. Shipping is on top: 3–7 days express, 7–12 air, 20–40 sea.

A deposit starts production, and the balance falls due before goods ship, against inspection and a ready-to-ship notice. Exact percentages, accepted methods and bank charge allocation are stated in your quotation and in section 3.3 of our Terms.

Mainly Apple and Samsung, plus the other major Android brands. For stand cases we hold existing tooling for iPhone 11 through 18 Pro Max and Samsung A and S series, which is why those run at the lowest minimums.

Tell us your model list and we will confirm coverage before quoting — we would rather check than find out after you have committed.

Colour, logo, material within the mould's limits, pattern and packaging. Most of what buyers ask for is possible on existing tooling; we will tell you when your specific combination needs a new one.

Below roughly 300 pieces, UV print — no setup fee, full colour. Above that, silk screen for flat single colour, laser engraving for permanent monochrome, debossing on leather for a finish with no ink at all.

Some materials do, some do not. We will tell you which reports cover your product, which are current, and what would need new testing — including where the honest answer is that nothing on file applies to your specific product.

Ordinary phone cases are also not within the scope of CE marking. See what to ask for and how to verify it.

Yes — EXW, FOB, CIF or DDP, and direct to FBA warehouses in the US, EU, UK, Japan, Australia and the Middle East. The Incoterm named in your quotation governs.

No. That is an arrangement between you and an EU economic operator, and it is on the critical path if you sell into the EU.

We will explain what is required so you can arrange it — see what GPSR requires. If you need a supplier who can act as your representative, we are the wrong choice and we would rather you knew now.